Emergency Phone Number (800) 955-9208 Pan Am Southern LLC (PAS) Operated by Berkshire & Eastern Railroad, a Genesee & Wyoming company Customer Service(800) 757-7387 ext. 727 Non-Freight Billing(904) 900-6277 Freight Billing Pricing Email Vice President, DivisionJohn Connelly(585) 435-0244 General ManagerJerry Lewandowski(413) 800-2902 Assistant General Manager- EastMike Fitzgerald(413) 345-8845 Sales & MarketingJim Speed(413) 450-2352 State & Local Government RelationsCharles Hunter(802) 527-3434 Real EstateSteve Hannan(904) 900-6307 Media InquiriesTom Ciuba(203) 202-8926